查看完整版本 : 有無人收到NZ 機票refund?

mokkitkit 2020-6-26 01:31 PM

本身3月17日出發, 知道封關後打電話去唔通, e-mail 無人應
最後要在facebook page inbox 先有人覆 (好似係上海打黎話同我做refund, no penality) 話6月頭會有email 比我, 然後收到e-mail 後3個星期收到reply. 


而家都未收到e-mail, 打去hotline 無人聽, e-mail 又係唔覆, AirNZ service 咁差架咩? 

gingerbread007 2020-7-6 01:41 AM

[quote]原帖由 [i]mokkitkit[/i] 於 2020-6-26 01:31 PM 發表 [url=https://www.discuss.com.hk/redirect.php?goto=findpost&pid=520742327&ptid=29174318][img]https://www.discuss.com.hk/images/common/back.gif[/img][/url]
本身3月17日出發, 知道封關後打電話去唔通, e-mail 無人應
最後要在facebook page inbox 先有人覆 (好似係上海打黎話同我做refund, no penality) 話6月頭會有email 比我, 然後收到e-mail 後3個星期收到reply.


而家都未收到e-mail, 打去hotline 無人聽, e-mail 又係唔覆, AirNZ se ... [/quote]



你去呢度[url]https://www.airnewzealand.com.hk/covid19-refunds-flight-credit[/url]
睇吓佢退錢or退credit,佢依家唔refund,除非當地法例規定一定要refund。

大路細路c路 2020-7-7 12:39 PM

[quote]原帖由 [i]mokkitkit[/i] 於 2020-6-26 01:31 PM 發表 [url=https://www.discuss.com.hk/redirect.php?goto=findpost&pid=520742327&ptid=29174318][img]https://www.discuss.com.hk/images/common/back.gif[/img][/url]
本身3月17日出發, 知道封關後打電話去唔通, e-mail 無人應
最後要在facebook page inbox 先有人覆 (好似係上海打黎話同我做refund, no penality) 話6月頭會有email 比我, 然後收到e-mail 後3個星期收到reply.


而家都未收到e-mail, 打去hotline 無人聽, e-mail 又係唔覆, AirNZ se ... [/quote]

Air NZ said to media : (it cannot afford to offer refunds to everyone who has had flights cancelled.Its chief financial officer, Cam Wallace, told RNZ the airline would have to dip into its $900 million government loan to refund everyone.)
Air NZ had refund to customers in US and EU as those country's law enforced to do so.

無人迫就死賴囉 :smile_35:
有無去過hk consumer council ?

大路細路c路 2020-7-20 09:24 AM

[url=https://www.tvnz.co.nz/one-news/new-zealand/air-nz-customers-whose-flights-were-cancelled-can-now-use-online-tool-credit?auto=6173100907001]https://www.tvnz.co.nz/one-news/new-zealand/air-nz-customers-whose-flights-were-cancelled-can-now-use-online-tool-credit?auto=6173100907001[/url]
Air New Zealand CEO apologises for flight credit call centre congestion
On line refund is now available.

天生不安的達人

*** 作者被禁止或刪除 內容自動屏蔽 ***

DoomHK

*** 作者被禁止或刪除 內容自動屏蔽 ***

大路細路c路 2020-7-29 01:29 PM

[quote]原帖由 [i]DoomHK[/i] 於 2020-7-28 05:31 PM 發表 [url=https://www.discuss.com.hk/redirect.php?goto=findpost&pid=522408327&ptid=29174318][img]https://www.discuss.com.hk/images/common/back.gif[/img][/url]


邊條hotline? [/quote]
try this :
Flight enquiries - New Zealand tel:0800 737 000 - Overseas =tel: +64 9 357 3000.

[url=https://www.airnewzealand.co.nz/covid19-refunds-flight-credit#refund]https://www.airnewzealand.co.nz/covid19-refunds-flight-credit#refund[/url]
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查看完整版本: 有無人收到NZ 機票refund?